The Elan Catering & Events ("The Elan," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use The Elan Staff Portal and associated applications, websites, and services (collectively, the "Application"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Application.
We may collect the following categories of information: • Contact Information: Name, email address, phone number, and mailing address provided when creating a client record or completing an event authorization. • Event Information: Event date, type, guest count, menu selections, room preferences, and other details related to your event at The Elan. • Payment Information: Payment card details submitted through our secure payment processor (iPOSpays). We do not store full card numbers directly — this information is handled by our PCI-compliant payment processor. • Usage Data: Information about how you access and use the Application, including IP address, browser type, device information, and pages visited. • Staff Account Data: Names, email addresses, and role information for authorized staff members of The Elan.
We use the information we collect to: • Manage and coordinate your event at The Elan • Process payments and maintain financial records • Send event-related communications including confirmations, authorizations, and invoices • Maintain accurate booking, client, and invoice records • Improve the functionality and user experience of the Application • Comply with legal obligations and resolve disputes • Communicate with third-party service providers as necessary to deliver our services
We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service Providers: Third-party companies that assist us in operating the Application, including GoHighLevel (CRM and marketing automation), QuickBooks Online (accounting), Microsoft Outlook (email communications), and iPOSpays (payment processing). These providers are contractually obligated to protect your information. • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
All payment card information is transmitted directly to our payment processor, iPOSpays, using industry-standard encryption. The Elan does not store, process, or transmit full payment card numbers on our servers. Our payment processing practices comply with the Payment Card Industry Data Security Standard (PCI DSS).
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client and event records are typically retained for a minimum of seven (7) years for accounting and legal purposes. You may request deletion of your information by contacting us directly, subject to our legal obligations to retain certain records.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, and secure authentication for staff accounts. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request correction of inaccurate or incomplete information. • Deletion: Request deletion of your personal information, subject to legal retention requirements. • Objection: Object to certain processing of your personal information. To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within a reasonable timeframe.
The Application may use cookies and similar tracking technologies to enhance your experience, maintain session state, and analyze usage patterns. You may configure your browser to refuse cookies, but doing so may affect the functionality of the Application. We do not use cookies for advertising purposes.
The Application integrates with and may contain links to third-party services including GoHighLevel, QuickBooks Online, Microsoft Outlook, and iPOSpays. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with The Elan Application.
The Application is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify users of material changes by updating the Effective Date at the top of this policy. Your continued use of the Application after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: The Elan Catering & Events Phone: (973) 777-0503 Email: info@theelan.com We take privacy concerns seriously and will respond promptly to your inquiry.